Refund policy

RETURN, REFUND & EXCHANGE POLICY (UAE ONLY)
Last Updated: April 5, 2026

This Return, Refund & Exchange Policy (“Policy”) applies exclusively to purchases made within the United Arab Emirates (“UAE”) through MyCare.Ae.

This Policy is drafted in accordance with applicable UAE laws, including the UAE Consumer Protection Law and its implementing regulations.

By placing an order, you agree to the terms of this Policy.

1. Scope of Policy

  • This Policy applies only within the UAE

  • We do not accept returns or process refunds for orders shipped outside the UAE

  • This Policy does not affect your statutory rights under UAE law

2. 15-Day Return Period

You may request a return within 15 calendar days from the date of delivery (“Return Period”).

After this period, returns will not be accepted unless required under UAE law (e.g., defective products).

3. Conditions for Return

To be eligible for a return:

  • The item must be unused, unopened, and in original condition

  • The item must be returned in its original packaging with all seals, labels, and accessories intact

  • A valid proof of purchase must be provided

We reserve the right to reject returns that do not meet these conditions.

4. Non-Returnable Products

In line with UAE health and safety regulations, the following items are non-returnable, unless defective:

  • Personal care, hygiene, or healthcare products once opened

  • Consumables or perishable goods

  • Items marked as “Final Sale” or “Non-Returnable”

  • Gift cards and promotional items

5. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, you must notify us within 48 hours of delivery.

You may be required to provide:

  • Photos or videos of the product

  • Packaging evidence

Upon verification, we will, at our discretion:

  • Replace the product at no cost, or

  • Issue a full refund, including delivery charges

This is in accordance with your rights under UAE consumer protection laws.

6. Return Procedure

To initiate a return:

  1. Email us at mycaredubai@gmail.com with your order number and reason

  2. Await return authorization and instructions

  3. Return the product to the provided UAE return address

Important: Returns sent without prior approval may be rejected.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable courier service within the UAE

  • We are not liable for lost or damaged returns during transit

8. Inspection and Approval

All returned products will be inspected upon receipt.

We reserve the right to:

  • Approve or reject returns based on condition

  • Apply reasonable deductions if the product is not returned in original condition

9. Refunds

If approved:

  • Refunds will be issued to the original method of payment

  • Processing time: 5–10 business days after approval

Delivery charges are non-refundable, except where required by law or in cases of defective/incorrect items.

10. Exchanges

We offer exchanges for eligible products, subject to availability.

If the requested replacement is unavailable, a refund will be processed instead.

11. Order Cancellation

  • Orders may be canceled before dispatch for a full refund

  • Once dispatched, orders cannot be canceled and must follow the return process

12. Refusal of Returns

We reserve the right to refuse returns where:

  • The return conditions are not met

  • There is evidence of misuse or abuse of the return policy

  • Products are returned damaged due to customer handling

13. Consumer Rights Under UAE Law

Nothing in this Policy limits your rights under the UAE Consumer Protection Law.

Where there is a conflict between this Policy and applicable UAE law, UAE law shall prevail.

14. Contact Information

For return, refund, or exchange requests, please contact:

MyCare.Ae
Dubai, United Arab Emirates
Email: mycaredubai@gmail.com